SHIPPING POLICY — VOLTPLUG LA Last updated: October 11, 2026
1. Chargebacks — Contact VoltPlug LA First Before initiating a chargeback about an order, notify VoltPlug LA at support@voltplugla.com with your order number and a clear explanation of the issue so we can investigate and help resolve it. A chargeback initiated without prior notice to VoltPlug LA will automatically result in a ban from future purchases with VoltPlug LA, to the extent permitted by applicable law. We may decline future orders associated with the affected customer. Prior notice means contacting our support team before opening the dispute; it does not mean you need our permission to exercise a lawful dispute right. This policy does not require you to delay reporting unauthorized charges, miss a bank or payment-provider deadline, or waive lawful billing-dispute rights. The ban applies only where lawful and does not remove our obligations for existing orders, required refunds, or applicable warranty and consumer remedies. We may respond to a dispute with accurate order records, tracking, delivery evidence, and communications. Filing a chargeback does not by itself establish fraud.
2. Shipping Destinations and Charges VoltPlug LA ships to the United States. Available shipping methods, destination restrictions, and shipping or freight charges are shown before you complete checkout. Local pickup is available only when specifically offered and arranged with us.
3. Order Processing Please allow up to 72 hours for order processing. Processing is included in the bike delivery windows below. If payment verification or an availability issue prevents timely fulfillment, we will contact you about the issue and any revised schedule.
4. Stock Status and Delivery Estimates USA Stock: Estimated delivery is 7–45 business days to your door. Custom Orders / Special Orders: Delivery is within 60 calendar days maximum. These bike delivery windows include processing and begin when we receive your completed order, including payment and the information needed for fulfillment. Business days exclude weekends and holidays; calendar days include them. A custom order, also described as a special order, is a product we source after purchase through our supplier network or an overseas supplier or manufacturer. Products may ship directly from a supplier or warehouse. Vests, keychains, apparel, and other accessories: Delivery depends on the selected carrier service and any estimate disclosed before purchase. Customs, freight scheduling, weather, and carrier disruptions can affect delivery. If your order does not arrive within its stated delivery window, contact us so we can review its status and provide an appropriate resolution. The delay and refund provisions below still apply.
5. Tracking and Separate Shipments We send tracking information to the contact details provided at checkout when it becomes available. A created shipping label does not mean the carrier has received the shipment. International or freight shipments may have gaps between tracking updates. Items in the same order may arrive separately. Any additional shipping charge requires your agreement before it is incurred.
6. Addresses and Freight Delivery Check your delivery address and contact information before ordering. Contact us promptly about corrections; changes may be unavailable after dispatch. For freight deliveries, respond to scheduling requests and arrange for a recipient to accept the shipment. Signature or identification may be required by the carrier. Any customer-requested redelivery, address-change, or storage charges will be explained before you agree to them.
7. Damaged, Incorrect, or Missing Items Inspect your shipment on arrival. Photograph visible damage, the shipping label, packaging, and affected items. When possible, note freight damage on the delivery receipt. Please report damage, shortages, or incorrect items within three calendar days of delivery and keep the packaging while we review the issue. This reporting request does not shorten applicable warranty periods or remove rights provided by law.
8. Lost Packages and Delivery Disputes If tracking shows delivery but you cannot find the package, check the delivery location, household, neighbors, and carrier information, then contact us. We will review the available delivery evidence and assist with an appropriate carrier claim. A delivered tracking scan does not automatically resolve every delivery dispute. Refunds, replacements, and other remedies depend on the findings and applicable law. Theft after a correctly completed delivery does not automatically qualify for a free replacement or refund.
9. Delays, Cancellations, and Refunds If we cannot ship by the promised shipment deadline, we will notify you, provide a revised date when available, and offer the option to accept the delay or cancel the unshipped merchandise for a prompt full refund, as required by law. If no shipment deadline was disclosed, the applicable legal deadline governs. If we cannot fulfill your order, or do not obtain required consent to a shipping delay, we will cancel the affected unshipped merchandise and provide the required refund. Final-sale terms do not override these rights. Other cancellation and return requests are governed by our Terms of Service and Refund Policy.
10. Contact VoltPlug LA Website: www.voltplugla.com
Email: support@voltplugla.com Instagram: @voltplugla
Include your order number, the email used at checkout, and a description of the issue.
