Contact information
Contact VoltPlug LA
Need help with an order, product, shipping update, or e-bike question? Contact VoltPlug LA using the information below.
Customer Support
Email: voltplugla@yahoo.com
Instagram: @voltplugla
Website: voltplugla.com
Support Hours
Customer support is available Monday through Friday, excluding holidays.
Please allow 1–3 business days for a response. Messages received on weekends or holidays will be answered on the next available business day.
Order Support
For faster assistance, include:
- Your full name
- Order number
- Email address used at checkout
- A clear description of your question or concern
- Photos or videos when reporting damage or an incorrect item
Shipping Questions
Tracking information is sent by email or text once it becomes available. Please check your tracking information before contacting support.
International e-bikes are estimated to arrive within 45 business days after processing. USA-stocked e-bikes are estimated to arrive within 3–7 business days after processing.
Important Notice
Sending a message does not automatically cancel, refund, or modify an order. All requests are reviewed according to the VoltPlug LA Refund, Return, Exchange, and Shipping Policies.
VoltPlug LA
Los Angeles, California
voltplugla.com