VoltPlug LA — Frequently Asked Questions

How long does order processing take?

Please allow up to 72 hours for order processing and verification before your order ships.

How long does shipping take?

Shipping times depend on the product:

• USA-stocked e-bikes: Typically 5–7 business days

• Special-order / overseas e-bikes: Please allow up to 45 business days

• Clothing & accessories: Shipping estimates are provided during checkout or with your tracking information.

Weekends and holidays may affect delivery times.

Will I receive a tracking number?

Yes. Once your order has been processed and shipped, your tracking number will be sent to the contact information provided at checkout.

Why hasn't my tracking number updated yet?

Tracking may take 24–72 hours to update after a shipping label is created. This does not necessarily mean your order has not shipped.

Are VoltPlug LA e-bikes brand new?

Unless specifically stated otherwise on the product page, VoltPlug LA e-bikes are sold as new products.

Do the bikes come assembled?

Assembly requirements vary by model. Some bikes may arrive mostly assembled but require installation or adjustment of components such as the handlebars, front wheel, pedals, mirrors, or controls.

Do your e-bikes include a warranty?

Warranty coverage varies by bike and manufacturer. Please review the warranty information listed on the individual product page before purchasing.

Can I return or exchange my order?

Due to the size, shipping costs, and nature of our products, certain VoltPlug LA products may be final sale. Any applicable return, cancellation, or exchange terms will be shown in our store policies and remain subject to applicable law.

Can I cancel an e-bike order?

Contact VoltPlug LA as soon as possible if you need to request a cancellation. Once an order has been processed, ordered from the supplier, or shipped, cancellation may no longer be available.

What happens if my package arrives damaged?

Take clear photos and videos of the package and product immediately upon delivery and contact VoltPlug LA. Please keep all original packaging while the issue is being reviewed.

What if I entered the wrong shipping address?

Contact us immediately with your order number and correct shipping address. Once an order has shipped, we cannot guarantee that the shipping address can be changed.

Are the e-bikes street legal?

Street-legality requirements vary depending on the bike, power level, modifications, rider age, and local laws. Customers are responsible for making sure their bike complies with the rules where they intend to ride it.

Can I pick up my order locally?

Local pickup availability may vary by product. Contact VoltPlug LA before placing your order if you are interested in pickup.

What payment methods do you accept?

Available payment methods are displayed securely during checkout on VoltPlugLA.com.

How do I contact VoltPlug LA about my order?

When contacting us, please include your full name and order number so we can assist you as quickly as possible.

VoltPlug LA
Electric Bikes • Streetwear • Accessories
VoltPlugLA.com