Refund policy

Refund, Return, and Exchange Policy

All sales are final unless otherwise stated below.

Please carefully review all product descriptions, specifications, sizing information, colors, shipping estimates, and order details before completing your purchase.

VoltPlug Reflective Vests and Apparel

All purchases of VoltPlug reflective vests, apparel, accessories, and merchandise are final sale.

We do not accept returns, refunds, or exchanges for:

  • Incorrect size selections
  • Incorrect color selections
  • Change of mind
  • Unwanted items
  • Fit or personal-preference issues
  • Orders placed by mistake

Customers are responsible for selecting the correct size, color, quantity, and shipping address before submitting an order.

If you receive an incorrect item or an item with a confirmed manufacturing defect, contact Volt Plug LA within three calendar days of delivery. Include your order number and clear photographs or video showing the issue. Eligible claims will be reviewed individually, and an appropriate resolution may be provided where required by law.

Items that have been worn, used, washed, altered, damaged after delivery, or removed from their original condition are not eligible for consideration.

Bikes, E-Bikes, Scooters, and Motorized Products

All bike, e-bike, scooter, and motorized-product purchases are generally final sale. We do not guarantee refunds, returns, or exchanges after an order has been submitted.

However, bike-related concerns may be reviewed and negotiated on a case-by-case basis at Volt Plug LA’s discretion. A negotiated resolution is not guaranteed and may include, depending on the circumstances:

  • Replacement parts
  • Manufacturer warranty assistance
  • Repair assistance
  • Store credit
  • Partial reimbursement
  • Replacement of a confirmed damaged component or product

Any available manufacturer warranty remains subject to the manufacturer’s individual terms, exclusions, claim requirements, and approval process.

Customers must inspect their shipment immediately upon delivery. Visible shipping damage should be photographed before the product is assembled, ridden, charged, modified, or used. Damage or missing-item claims must be reported within three calendar days of delivery with the order number, photographs, video, packaging pictures, and any other requested information.

Products that have been assembled, ridden, modified, crashed, misused, improperly maintained, damaged by the customer, or repaired by an unauthorized party may not qualify for assistance.

Order Cancellations

Submitting a cancellation request does not guarantee that an order can be canceled. Bike and special-order purchases may be sent to a supplier or prepared for shipment shortly after payment.

Approved cancellations, when available, may be subject to payment-processing fees, supplier charges, shipping expenses, restocking costs, or other nonrecoverable expenses.

Shipping Delays

Delivery dates are estimates unless Volt Plug LA expressly guarantees a specific date in writing. Shipping, customs, carrier, weather, supplier, port, and processing delays do not automatically qualify an order for cancellation or refund.

Refused and Undeliverable Packages

Customers are responsible for entering a complete and accurate delivery address. Refunds are not guaranteed for refused packages, failed delivery attempts, incorrect addresses, abandoned shipments, or packages returned because the customer was unavailable.

Additional shipping charges may be required before an order is sent again.

Fraudulent Claims and Chargebacks

Customers should contact Volt Plug LA first so we have an opportunity to review and resolve legitimate order concerns. Fraudulent disputes, false damage claims, unauthorized chargebacks, or attempts to retain merchandise while recovering payment may be challenged using order records, delivery confirmation, communications, photographs, and tracking information.

Contacting Us

To report an eligible order issue, contact:

Email: voltplugla@yahoo.com
Instagram: @voltplugla

Include your full name, order number, explanation of the issue, and clear photographs or video.

Nothing in this policy limits any rights or remedies that cannot legally be waived under applicable law.